Q: I support an inclusive workforce, but I worry

my older workers are more likely to burn out, struggle, resist new technologies, possibly have more illnesses, or get along poorly with younger supervisors. Should I be concerned? A:  Plenty of research demonstrates these are stereotypes that have been blown out of the water. Older workers often get high marks for loyalty, reliability, and having […]

Category: Front Line Supervisor · Tags:

Q: My employees want to conduct an intervention with their coworker who is a meth addict.

I support the idea, but they want to do it at work when the employee arrives. I declined to participate because I am not a peer, but I am also feeling a little nervous about this happening at work. A:  Workplace activities that you endorse, especially with regard to personnel matters, should be related to […]

Category: Front Line Supervisor · Tags:

Q: How can I earn more credibility with my work unit and team?

I know many of them are far more knowledgeable than I am, yet I hesitate to let on how much I don’t know. It’s a Catch-22: I know the least, but I must lead a team of employees who know more. A:  You can still establish credibility as a leader. Ironically, your first step is […]

Category: Uncategorized · Tags:

Why sleep is crucial to any wellness plan

By Melissa A. Winn April 15, 2014 Employee Benefit News Despite an ever-increasing focus on wellness in the workplace, employers often overlook a key contributor to the health and well-being of their employees — sleep. New research shows sleep-deprivation runs rampant in today’s workplaces, but gives hope that employers who choose to offer sleep solutions […]

Category: Uncategorized · Tags:

Q: Why do supervisors avoid confronting employees about their performance issues?

A:  The most common reason for avoiding confrontation is fear. Overcoming this fear is accomplished by understanding how to use an effective approach. Being firm and direct and not sugarcoating the message is important, but this can be accomplished in a way that eliminates heavy-handedness and engenders cooperation. For example, “Bill, I received feedback about […]

Category: Front Line Supervisor · Tags: